Choosing a garage you can trust: questions to ask

A good mechanic saves you money for years. These questions help you find one, and keep the relationship honest.

Before the work

• Can I have an itemised quote? Parts and labour listed separately, with part brands named.
• Genuine, OEM or aftermarket? Ask which you're getting and the price difference (see our parts guide).
• Will you call me before doing anything extra? Agree that no extra work is done without your approval.
• Do you know this make? Some cars, such as Subarus, hybrids and European models, need specialist tools and knowledge.

After the work

• Ask for the old parts back.
• Get a receipt that lists what was done, the parts fitted and the mileage.
• Ask what warranty they give on parts and labour.

Good signs

• They explain the problem in plain language and show you the worn part.
• They tell you what can wait as well as what can't.
• They keep records of your vehicle. Garages on CarLog can log each job straight to your vehicle's history for you to approve.